Terms of Service

Welcome to Golden Hour ✨
These Terms of Service (“Terms”) govern your access to and use of our website www.goldenhourvault.com and all related services offered by Golden Hour (“we,” “us,” “our”).
By visiting or purchasing from our site, you agree to these Terms. Please read them carefully before using our website.

1. Use of the Website

By accessing or using this site, you agree to:

Provide accurate, up-to-date information during checkout.
Use this website only for lawful purposes.
Not use our products for any unauthorized or illegal activity.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Availability

We make every effort to ensure product descriptions, pricing, and availability are accurate.
However, due to the handcrafted nature of our jewellery, slight variations in color, texture, or finish may occur — each piece is unique.
Colors may also vary slightly due to screen display or lighting differences in product photography.
All products are subject to availability, and we reserve the right to discontinue any item at any time.

3. Pricing & Payments

All prices listed are in INR (Indian Rupees) and inclusive of applicable taxes (unless stated otherwise).
Payments are accepted through secure third-party gateways such as Razorpay.
We are not responsible for any transaction failures or delays caused by payment gateway providers.
We reserve the right to change prices at any time without prior notice.

4. Shipping

We currently ship only within Mumbai.
Estimated delivery time: 3–7 business days, depending on your location.
Once dispatched, Golden Hour is not liable for delays caused by courier partners, incorrect addresses, or force majeure events.
Please ensure your address and contact details are accurate at checkout.

For full details, refer to our Shipping Policy.

5. Returns & Refunds

Due to hygiene and product safety reasons, we do not accept returns or exchanges, except in cases where the product is received damaged or incorrect.
For more details, please review our Refund & Return Policy.

6. Intellectual Property

All content on this website — including text, images, logos, product designs, and layout — is the exclusive property of Golden Hour and protected under applicable copyright and trademark laws.
You may not reproduce, distribute, or use our content for any commercial purpose without prior written consent.

7. User Accounts & Conduct

If you create an account on our website, you are responsible for maintaining its confidentiality and all activities that occur under it.
You agree not to use false information or impersonate another person.
We reserve the right to terminate or suspend your account if any misuse is detected.

8. Limitation of Liability

Golden Hour and its team shall not be liable for any:

Indirect, incidental, or consequential damages
Losses caused by courier delays, online scams, or misuse of personal information beyond our control
Allergic reactions or tarnishing caused by improper care or environmental exposure

All our products are made of stainless steel and are anti-tarnish, but proper care and storage are still recommended.

9. Fraudulent Orders & Misuse

Golden Hour reserves the right to cancel or refuse any order suspected of fraud, misuse, or suspicious activity.
Legal action may be taken against individuals engaging in online scams or unauthorized reselling of our products.

10. Changes to Terms

We may update or modify these Terms at any time without prior notice.
Any changes will take effect immediately upon being posted on this page. Continued use of the website means you accept the revised Terms.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India, and disputes shall be subject to the jurisdiction of Mumbai courts.

12. Contact Us

For questions about these Terms or any policy-related concerns, reach us at:
📧 buygoldenhour@gmail.com
📍 Mumbai, Maharashtra